Refund Policy

1. General Policy

• ● All payments made on PerfectJodi are final and non-refundable, unless explicitly stated otherwise in this policy.
• ● Once a subscription or service is activated, it cannot be cancelled for a refund.
• ● Refunds will only be considered under specific and valid circumstances outlined below.

2. Eligibility for Refunds

A refund may be considered in the following cases:

a. Duplicate Payment

• ● If a user is charged more than once for the same service due to a technical error.
• ● The excess amount will be refunded after verification.

b. Technical Errors

• ● If a payment is successfully made but the service is not activated due to a system issue.
• ● The issue must be reported within 7 days of the transaction.

c. Unauthorized Transactions

• ● If a payment is made without your consent, you must notify us immediately.
• ● We may require supporting documents for verification before processing any refund.

3. Non-Refundable Cases

Refunds will not be provided under the following circumstances:

• ● Change of mind after purchasing a subscription
• ● Dissatisfaction with matches or lack of responses from other users
• ● Failure to find a suitable match
• ● Account suspension or termination due to violation of Terms & Conditions
• ● Incorrect information provided by the user
• ● Partial usage of subscription services

4. Subscription Cancellation

• ● You may choose to cancel auto-renewal (if applicable) at any time.
• ● Cancellation will prevent future billing but will not result in a refund for the current active plan.
• ● Your subscription will remain active until the end of the billing period.

5. Refund Process

• ● To request a refund, you must contact us via email with relevant details:
  • 1. Registered email ID
  • 2. Transaction ID
  • 3. Reason for refund request
• ● All refund requests will be reviewed within 5–7 business days.
• ● If approved, the refund will be processed to the original payment method within 7–10 business days.

6. Payment Gateway and Third-Party Charges

• ● Payments are processed through third-party payment gateways.
• ● We are not responsible for delays caused by banks or payment providers.
• ● Any applicable transaction or processing fees may be deducted from the refund amount.

7. Changes to This Policy

• ● We reserve the right to modify or update this Refund Policy at any time.
• ● Changes will be posted on this page with an updated effective date.
• ● Continued use of the platform indicates acceptance of the updated policy.

8. Contact

For refund-related queries or support, please contact:

• Email: info@perfectjodi.in